Cost of ignored feedback calculator
A rough estimate of what churn tied to problems customers never got to report, or reported and nothing happened, is costing per month. Only as good as your own inputs, meant to make the size of the problem concrete, not a precise forecast.
The way to shrink that second input is hearing about problems before someone just leaves.
talksprout collects feedback right where people hit the problem, and drafts tickets from the recurring ones automatically.